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International booking

Frequent questions

1. Searching
1.1. Can I use any discount cards like BahnCard, Railplus or else?
The most essential discount cards can be used. This includes of course BahnCard and Railplus.
1.2. Why does DB also show competitors on their website?
As customer satisfaction is our highest goal, we also show connections which are operated by competing carriers. We always aim to provide the best connection for travelers and are glad to find the best possible itinerary for you.
1.3. In which languages can I book my international ticket?
The international ticket can be booked on www.international-bahn.de/de/ in german and on www.international-bahn.de/en/ in english.
1.4. Which carriers can be found on the booking platform?
Currently tickets of Deutsche Bahn, Österreichische Bundesbahnen, Swiss Federal Railways, SNCF, Thalys, Eurostar and Trenitalia can be booked. In the future, offers of other carriers will be integrated. You will be informed about these updates on our website.
1.5. How can I book my ticket?
Our booking process offers you the booking of regular Online-Tickets of the different railways (e.g. for Trenitalia or SNCF trains we also offer E-tickets / PNR). To do so, you need a valid e-mail address to receive your booking confirmation and a credit card or a paypal account.
1.6. Can I book for more than one person?
Yes, on international connections it is possible to book a ticket for up to 5 persons. For group bookings for more than 5 persons, please contact Deutsche Bahn group travel services with the following hotlines.

German Hotline Tel.: +49 30 2970 (the standard fees for calls to the German landline network apply).

English Hotline Tel. +49 30 311682904 (the standard fees for calls to the German landline network apply).

French Hotline Tel. +49 30 311682905 (the standard fees for calls to the German landline network apply).

Danish Hotline Tel. +49 30 473 91883 (the standard fees for calls to the German landline network apply).

Italian Hotline Tel. +39 02 6747 9578 (costs depend on provider).

Dutch Hotline Tel. +32 70 797970 (EUR 0.30 per minute for calls from Belgium; costs for calls from abroad depend on provider).
1.7. Why do I need to specify my exact age?
For international bookings, it is necessary to provide the correct age to consider age limits as well as to give discounts to some age groups.
1.8. How are the connections calculated and displayed?
To show the best possible connections we use our distinct search algorithm, which combines current offers with your desired travel plan. This happens within the technical and regulatory scope of the offer.
1.9. Which additional services can I book for my international trip (i.e. extra luggage, pet transportation etc.) and how?
On our online booking machine of international routes we can provide you ticket booking only. For additional services please contact the carrier or a travel center at the point of departure. Also our service center for international bookings is happy to help you. Phone number: +49 6172 913731 (standard fees for calls to the German landline network apply) or via Mail: service-international@bahn.de, operating hours are: 8 am to 8 pm Monday to Friday and from 10 am to 5 pm (Central European Time) on Saturdays, Sundays and public holidays.
1.10. Can you guarantee that I will always find the cheapest price?
Our search algorithm looks for the best possible route. A best-price guarantee cannot be made for the reason that there are so many different offers and systems in all countries. However, it is our goal to provide the best possible route to you.
1.11. Is there also a booking for BahnCard100 customers?
If you are a BahnCard100 holder, we unfortunately cannot issue special rates for foreign connections for you, as Bahn Card is a national discount card. However, you can set up our search engine to find international connections outside Germany only. If you like to book a more specific travel plan, please call our service number +49 30 297 0 (standard fees for calls to the German landline network apply) or just book your trip in a DB Reisezentrum (DB Travel Center) at any larger train station or in a Deutsche Bahn partner travel agency.
2. Booking
2.1. Is it possible in a round trip to reserve a seat on only one of the ways/trains?
Yes, in trains of some carriers you can also reserve a seat for either outward journey or return journey only. In the booking process please uncheck the option reserve a seat in the step "Details of your seat reservation" to do so.
2.2. When is the last moment where I can book a seat reservation?
The last moment to book a seat reservation depends on the carrier. For trains of Deutsche Bahn you can book an express reservation until few minutes before scheduled departure (as long as free seats are available): on bahn.de or at a vending machine in a train station. Upon train, no reservation can be made. For some other carriers, the seat reservation is included in the ticket already.
2.3. Can I book a seat reservation at a travel center/desk for an already booked international route?
For trains of Deutsche Bahn you can purchase an express reservation until shortly before departure, if vacant seats are still available. You can book the reservation at bahn.de or at the ticket vending machine on the train station. Upon train, no reservation can be made.
2.4. Do little children also have their own seat?
Children aged under 6 are travelling free of charge in many European Train Companies, but often without a seat reservation. There are different regulations for each carrier:

DB
Children including the age of 14 are travelling free of charge if accompanied by their parents or grandparents. Children under the age of 5 are travelling free of charge without a seat reservation. If you wish to have a seat reservation on a DB long-distance train (IC, EC, ICE, ECE) for your child, you will need to book an additional seat during your booking. A seat reservation for a regional train is not possible.

ÖBB
Children under the age of 6 are travelling free of charge without a seat reservation and need to be accompanied by their parents or grandparents. If you wish to have a seat reservation on a ÖBB long-distance train (RailJet, InterCity, EuroCity) for your child, you will need to book an additional seat during your booking. A seat reservation for a regional train is not possible.
For children aged between 6 to 14 years the following rules apply:
• For the tariff “Sparschiene” children travel free of charge with additional costs for optional seat reservations in all long-distance trains (including night trains).
• For the tariff “Standard-Ticket” children pay half the price with additional costs for optional seat reservations in all long-distance trains (including night trains).

ÖBB Night Trains
In ÖBB Night Trains (NightJet and EuroNight) children under the age of 6 are travelling free of charge without a seat reservation. This means they share the seat or bed with their parents, grandparents or siblings (if older than 6). To guarantee separate seat/berth/bed, bith date of young children was modified to request a child fare. If you don´t need a separate place for your young children, please contact our service center.

TRENITAILA
For Trenitalia bookings children aged under 5 may be carried free of charge without seat reservation. If you wish to have a seat reservation you will need to pay this in addition to your regular ticket, hence please enter the correct age of your children in the booking process. For children between the age 5 and 14 you can buy tickets with a reduction of 50% of the regular price including a seat reservation.

EUROSTAR
For Eurostar bookings children aged under 4 may be carried free, without the need for a ticket provided, that they do not require a seat and are able to sit on the lap of an accompanying adult. Children aged 4 to 11 years inclusive (up to and including the child's 12th birthday), and younger children for whom a seat on a Eurostar train is booked, will pay the child's fare of the class in which they travel.

THALYS
Children aged under 4 may be carried free of charge in Thalys trains, without a seat reservation. If you wish to have a seat reservation you will need to pay this in addition to your regular ticket, hence please enter the correct age of your children in the booking process.

SBB
Accompanied children under six years travel free of charge. The accompanying person must be at least 12 years old and hold a valid ticket. They may take up to four children with them free of charge. From 16 years of age, up to eight children may travel with them for free. For each additional child, half-price tickets must be purchased or any designated minimum fare paid.

Children from the age of six up to their 16th birthday and children under six travelling alone have to purchase a half-price ticket or pay any designated minimum fare.
2.5. Do little children also have their own seat/berth/bed in a night train (Nightjet and EuroNight)?
In ÖBB Night Trains (NightJet and EuroNight) children under the age of 6 are travelling free of charge without a seat reservation. This means they share the seat or bed with their parents, grandparents or siblings (if older than 6). To guarantee separate seat/berth/bed, bith date of young children was modified to request a child fare. If you don´t need a separate place for your young children, please contact our service center.
2.6. Can I redeem a voucher?
Vouchers cannot be redeemed when purchasing tickets at international-bahn.de
2.7. Can I collect BahnBonus points?
You can collect BahnBonus points for certain DB tickets.
For more information, please visit https://www.bahn.de/p/view/bahncard /bahnbonus/tarife.shtml You may add your BahnBonus card number during the booking process.
2.8. Can I collect BahnBonus points from other carriers?
The collection of BahnBonus points is limited to DB tickets. BahnBonus points are excluded for tickets from other carriers. If your route section includes a train connection with Deutsche Bahn, BahnBonus points will be credited partially.
2.9. What are the specific provisions to control the spread of Covid-19?
Help to contain the spread of the new coronavirus and observe the applicable official regulations of your destination countries. In most countries, the obligation to wear a mouth-to-nose cover in public transport currently applies. The regulations may change at any time. Therefore, please check them before your journey on the websites of the respective railway company (as specified on your booking confirmation). For travel on Trenitalia's long-distance trains, the regulations currently apply in particular to the following link, which you automatically agree to when booking your Trenitalia ticket at www.international-bahn.de: https://www.trenitalia.com/it/html/trenitalia/info_autocertificazione.html#ITA
3. Payment
3.1. Which payment method can I use as a customer?
You can either use credit card (Visa and MasterCard) or PayPal.
3.2. Which credit cards are accepted?
European credit cards (Visa and Mastercard) will be accepted.
3.3. How can I delete my old credit card and use a new one for the booking?
If you book an international connection it is not possible to use your MyBahn customer account or to create a new customer account. Therefore, you have to enter your credit card details again at any booking.
3.4. Why do I always have to fill in my payment details again when I book a ticket?
If you book an international connection it is not possible to use your MyBahn customer account or to create a new customer account. Therefore, you have to enter your credit card details again for any new booking.
3.5. Who is collecting the money from me?
Our partner Amadeus is responsible for payment and invoicing of international tickets. Amadeus uses its own payment service company, which is fully in charge of the payment process. In case of any questions or issues, please contact the service center for international bookings via phone number: +49 6172 913731 (standard fees for calls to the German landline network apply), or via Mail: service-international@bahn.de, operating hours are: 8 am to 8 pm Monday to Friday and from 10 am to 5 pm (Central European Time) on Saturdays, Sundays and public holidays.
4. Ticketing
4.1. Where do I get my tickets?
For most carriers you receive links for ticket retrieval on the booking confirmation page in your web browser directly after booking. Additionally, you will receive an email which includes these links.

Only for Trenitalia you will receive the ticket(s) as an attachment directly from Trenitalia in a separate email after booking.
4.2. Do I have to print out my tickets?
This answer varies depending on the carrier:

Deutsche Bahn Print@Home Tickets (DB Online-Ticket): We recommend printing this ticket. However, you can also show the ticket on the screen of a mobile device (Laptop, Tablet, Smartphone) for validation on the train.

Trenitalia does not strictly require a printed ticket. It is also sufficient to provide the six-digit booking code (PNR - Pessenger Name Record) which you received in your booking.

ÖBB, SBB: Print@Home Ticket (Online-Ticket): This ticket strictly has to be printed at home to be shown on the train for validation.

SNCF, Thalys, Eurostar: E-tickets : Remember to print your ticket before you leave home.

All carriers have different conditions of carriage and passenger rights. Furthermore, you always have to be able to show a valid identification document (ID-Card or a Passport).
4.3. How long does it take until I get the booking confirmation? Who is sending it?
After a successful booking, it should not take longer than 15 minutes for the booking confirmation to be sent to you by e-mail. Please check your spam and junk mail folder if you can´t find it in your inbox. If you have any issues receiving your booking confirmation please contact our service center for international bookings via number: +49 6172 913731 (standard fees for calls to the German landline network apply) or via Mail: service-international@bahn.de, operating hours are: 8 am to 8 pm Monday to Friday and from 10 am to 5 pm (Central European Time) on Saturdays, Sundays and public holidays.
4.4. I did not get a booking confirmation e-mail, what can I do?
In case that you did not receive your booking confirmation, please ask our Service Center for assistance: please call: +49 6172 913731 (standard fees for calls to the German landline network apply) or via Mail: service-international@bahn.de, operating hours are: 8 am to 8 pm Monday to Friday and from 10 am to 5 pm (Central European Time) on Saturdays, Sundays and public holidays. We will be glad to help you and to forward your tickets to you. Please also check your spam and junk mail folder if you did not receive your issued tickets by mail.
4.5. I got a booking confirmation but no ticket, what can I do?
In case you received a booking confirmation but no ticket in the attachment of your mail, please contact our service center for international bookings. Phone number: +49 6172 913731 (standard fees for calls to the German landline network apply) or via Mail: service-international@bahn.de, operating hours are: 8 am to 8 pm Monday to Friday and from 10 am to 5 pm (Central European Time) on Saturdays, Sundays and public holidays. We will be glad to help you and to forward your tickets to you. Please also check your spam and junk mail folder if you did not receive your issued tickets by e-mail.
4.6. While booking, I have inserted a wrong e-mail address and thus I did not receive any tickets. What can I do?
In case no correct email address was used in your booking, please contact our service center for international bookings. Phone number: +49 6172 913731 (standard fees for calls to the German landline network apply) or via Mail: service-international@bahn.de, operating hours are: 8 am to 8 pm Monday to Friday and from 10 am to 5 pm (Central European Time) on Saturdays, Sundays and public holidays. We will be glad to help you and to forward your tickets to you, if we can. If you are not sure which email address you used, please also check your spam and junk mail folder.
5. Aftersales
5.1. Can I cancel or rearrange my ticket?
It is possible to cancel booked tickets according to the fare conditions. To do so, please go to www.international-bahn.de/en/ordersearch

A rescheduling of your journey is only possible for Thalys and Eurostar, and only if the fare conditions allow it. In order to exchange your ticket please call our service center under the phone number displayed below.

Please consider the valid cancellation conditions of your fare and carrier. For further assistance please contact our service center for international bookings via phone number: +49 6172 913731 (standard fees for calls to the German landline network apply) or via Mail: service-international@bahn.de, operating hours are: 8 am to 8 pm Monday to Friday and from 10 am to 5 pm (Central European Time) on Saturdays, Sundays and public holidays.
5.2. What does it cost to cancel a DB train ticket?
Cancellation may cause fees, according to the Cancellation conditions of your fare. In the following, you find the cancellation conditions of Deutsche Bahn:

Flexpreis-Ticket: Before the first day of validity of departure, cancellation is free of charge.

From the first day of validity of departure onwards, DB charges a fee of 19€ for long-distance tickets (ICE, IC/EC, IC Bus) and 17,50€ for regional tickets (DB Regio, municipal networks, NE/SEE). At any combination of long distance and regional connections on one ticket, the higher fee of 19€ applies.

Sparpreis-Ticket (Savings Fare) in Germany and Sparpreis Europa: Before the first day of validity of the departure the value of the ticket, minus 10 € processing fee, will be refunded in the form of an e-mail voucher that you can use to buy another DB product (validity 3 years). From the first day of validity of departure onwards, no cancellation is possible. At any combination of long-distance and regional connections on one ticket, the higher fee of 10€ applies.

Sparpreis-Ticket Europe Sweden, Poland, Denmark: Before the first day of validity of the departure the cancellation fee is 19€. From the first day of validity of departure onwards, no cancellation is possible.

Sparpreis-Ticket IC-Bus / Sparpreis-Ticket Europe IC Bus (Savings Fare): Before the first day of validity of the departure the value of the ticket, minus 10 € processing fee, will be refunded in the form of an e-mail voucher that you can use to buy another DB product (validity 3 years). From the first day of validity of departure onwards, no cancellation is possible.

Please find further information at: https://www.bahn.com/en/view/booking-information/booking/exchanges-refunds.shtml.

For seat reservations which have been booked additionally at extra charge (non-mandatory reservations) on bahn.de, via DB service hotline or in a DB travel center, the following rules apply:

Seat reservations in Flexpreis-fare can be rescheduled for up to 31 days free of charge once.

Seat reservations in Sparpreis-fare (Savers ticket) can be rescheduled free of charge only for the day of departure.

Mandatory Reservations which have been included in the ticket obligatorily cannot be rescheduled nor refunded (exceptions apply if the reservation could not be used due to DB’s fault, e.g. delay or failure to provide the reserved seat).
5.3. What does it cost to cancel a Trenitalia ticket?
Cancellation of a Trenitalia ticket may cause fees, according to the cancellation conditions of your fare. You will find detailed fare rules (incl. cancellation fees, if applying) during the booking process before payment of your journey.

Also prior to proceeding with cancellation, we will always show you the amount to be refunded and you will always have a possibility to check it before confirming the cancellation. In the booking process, the link to Trenitalias general terms and conditions is noticed: http://www.trenitalia.com/cms-file/html/frecciarossa_en/Info_Tariffe_en_LeFrecce.html
5.4. What does it cost to cancel a SNCF ticket?
In the following you find an overview for cancellation and exchange conditions of SNCF:

Prem's fares and other promotions :

Tickets are exchangeable and refundable up to 30 days before departure for a €5 fee, which increases to €15 from two days before until the day of departure.
From 30 minutes before the train departs, ticket can be changed up to two times for the same day and the same journey, and is non-refundable once exchanged.
Any difference in price between the old and the new ticket will be added to this fee.
Tickets will not be exchangeable or refundable after departure.

Loisirs fares :

Your tickets can be exchanged and refunded subject to a €5 fee as of 30 days before your departure.

If you change your tickets on the day before or day of departure, this fee will rise to €15 (for TGV tickets) or €12 (for Intercités tickets) per person and per journey. Any difference in price between the old and the new ticket will be added to this charge.

Tickets are non-exchangeable and non-refundable after departure.

Carte Jeune, Carte Senior, Carte Week-end, Carte Enfant+, Carte Familles nombreuses, Congés annuels and famille militaire fares:

Your tickets can be exchanged and refunded free of charge up to two days before departure.

If you change your tickets on the day before or day of departure, a fee of €5 per person per journey will be applied. Any difference in price between the old and the new ticket will be added to this charge.

Tickets are non-exchangeable and non-refundable after departure.

Pro and Fréquence season card fares :

Your tickets can be exchanged without charge up to 30 minutes after your train has left and 2 hours if you exchange them in your station of departure in France for the same journey.

Your tickets can be cancelled without charge up to 2 hours after departure.

Disabled and escort, carte militaire fares :

Your tickets can be exchanged without charge up to 30 minutes after your train has left and 2 hours if you exchange them in your station of departure in France for the same journey.

Your tickets may be cancelled without charge up to 2 hours after departure.

For more details please visit https://en.oui.sncf/en/help-en/conditions
5.5. What does it cost to cancel a ÖBB ticket?
The purchase can be reversed within 3 minutes after payment, regardless of the payment method and the ticket selected, provided that you have not yet received your booking as a PDF ticket yet. This also applies to Sparschiene tickets.

Before the first day of validity:
You can easily cancel your ticket if the booking has not yet been received as a PDF ticket. A PDF ticket can no longer be canceled. Tickets that have been picked up at the ticket machine or at the ticket counter can only be refunded at the ticket counter. *

Please note the reimbursement provisions for your ticket.

Tickets cannot be canceled from the first day of validity.
5.6. What does it cost to cancel a SBB ticket?
There are different conditions at different SBB tariffs.
Please find more information at
https://www.sbb.ch/de/abos-billette/kaufmoeglichkeiten/formular-erstattungsantrag.html
5.7. What does it cost to cancel or rebook a Thalys ticket?
In the following you find an overview for cancellation and exchange conditions of the most common fares of Thalys:

Standard Mini: No exchange or cancellation possible.

Standard, Comfort: The cancellation and refund costs 50% of the original ticket price. Exchange costs a fee of 15 EUR additional to the difference of the ticket prices.

Premium: Cancellation is free up to departure of the booked train.

Please pay attention to the conditions which are displayed in the booking process.
Please find more information at https://www.thalys.com/de/de/infos-services/ihr-ticket-stornieren
5.8. What does it cost to cancel or rebook an Eurostar ticket?
There are different conditions at different Eurostar tariffs.
Please find more information at:
https: //help.eurostar. com / faq / us-en / question / Can-I-cancel-and-get-a-refund-online
There are the following tariffs for Eurostar:
Standard - Exchangeable by paying 40€ fee before departure. Non refundable.
Standard Premier - Exchangeable by paying 50€ fee before departure. Non refundable.
Business Premier - Exchangeable and refundable free of charge up to 60 days after your planned departure.
5.9. How close to departure can I rebook my tickets?
Rescheduling is in principal only possible for Thalys and Eurostar. In principle the exchange of such a ticket may be performed until shortly before departure. Please take into account the opening hours of our service center, which will perform the exchange of the ticket and note that the exchange will take a couple of minutes.
In order to exchange the ticket, please contact the service center by phone under: +49 6172 913731 (standard fees for calls to the German landline network apply), operating hours are: 8 am to 8 pm Monday to Friday and from 10 am to 5 pm (Central European Time) on Saturdays, Sundays and public holidays.
For other railways you can cancel and rebook your ticket, according to the fare conditions.
5.10. Why is it not possible to cancel a seat reservation?
On international connections, for fairness and convenience of all travelers, Deutsche Bahn and other carriers disable the reservation of large amounts of seats by individuals. This should help travelers who do not have the chance to reserve a seat otherwise. For national connections please also see the section on cancellation of tickets in FAQ.
In trains of Trenitalia, SNCF, Thalys, Eurostar and ÖBB Nightjets a seat reservation is included mandatorily in the ticket. Therefore, only a full cancellation of the whole ticket is possible.
5.11. How can I change my email address?
The Email-Address used for your booking must be correct as you need it to receive your tickets. For the reason that no account is created, you can change your Email adress whith each new booking.
If you need to receive your already booked tickets on a different email address than the one you inserted during the booking process, please contact our service center for international bookings via phone number: +49 6172 913731 (standard fees for calls to the German landline network apply) or via Mail: service-international@bahn.de, operating hours are: 8 am to 8 pm Monday to Friday and from 10 am to 5 pm (Central European Time) on Saturdays, Sundays and public holidays. We will be glad to help you and to forward your tickets to you, if we can.
5.12. Who is my contact if I have questions about my booking?
Your contact for all questions concerning international tickets is our service center for international bookings via phone number: +49 6172 913731 (standard fees for calls to the German landline network apply), or via e-mail: service-international@bahn.de, operating hours are: 8 am to 8 pm Monday to Friday and from 10 am to 5 pm (Central European Time) on Saturdays, Sundays and public holidays.
5.13. Who is responsible if one carrier/connection is delayed and I miss the other one?
In general each carrier is responsible for its section of your route. If a train is delayed, the following carrier in your itinerary is not obliged to transport you. However, in most cases carriers will still transport travelers for the reason of goodwill at no extra costs. In this case the seat reservation for the old connection would expire.

Please consider European passenger rights regulations for the case of a delayed arrival. You may also go directly to the travel centers at the train stations or visit www.bahn.de/en/view/booking-information/passenger-rights/index.shtml
6. General
6.1. Do I need to register for the booking?
No, no registration is necessary for booking of an international ticket. All required information will be asked for during the booking process.
6.2. Why can I not create a profile or use my existing bahn.de profile?
International connections are not related to the nationwide booking system. Therefore, it is unfortunately not possible to use your MyBahn account for bookings.
6.3. Why can I not find my booking under the order number?
For international bookings, you can use the following link: https://www.international-bahn.de/en/ordersearch.

It is not possible to search for your booking directly in the order search of bahn.de or bahn.com. You will need to type in your order number received with the booking confirmation e-mail (not the PNR of the Trenitalia ticket) and the e-mail address that you used for the booking.
6.4. Can I book for my friend?
Yes, it is possible to book international tickets for up to 5 persons. Also, bookings for friends or third persons are possible. The name of the traveler must be correct on the ticket and the traveler must show a valid photo identification card on board of the train for validation (ID-Card or Passport).
6.5. How can I share my connection with others via WhatsApp or Email?
It is not possible for international connections to share your connection via WhatsApp or E-Mail. However, you can send a screenshot of the connection or book it for other travelers directly.
6.6. Can I create a calendar note for my booked ticket?
Unfortunately this function is not available for international connections.
6.7. Can I see real time data on my connections?
For international connections, we unfortunately cannot provide you with real-time information such as delays. This is for the reason this data is not collected in all countries.
6.8. Can I also book my ticket with the DB Navigator?
You can search for your international connection on DB Navigator and you will be redirected to www.international-bahn.de/en. Please be aware that the tickets booked on www.international-bahn.de/en will not be stored completely in the DB Navigator. However you may import your DB mobile ticket, if it is part of your booking. For tickets of other carriers please be aware of the different requirements and ticket conditions (see #4.1 and #4.2.)
7. Journey
7.1. Which ID cards are accepted for control on the train?
For the validation of your ticket on the train, you will be asked for an official photo ID-Card to confirm your identity. For this purpose, please show a European or German ID-Card or any valid passport. On DB trains also a DB BahnCard is accepted. Please make sure, that your identification document is valid on the day of travel and that it permits to enter the country of destination.
7.2. How are online or mobile tickets controlled on board of a Deutsche Bahn train?
For the validation of your ticket on the train, you will be asked for an official photo ID-Card to confirm your identity. For this purpose, please show a European or German ID-Card or any valid passport. Also a DB BahnCard is accepted. Please make sure, that your identification document is valid on the day of travel and that it permits to enter the country of destination. Also electronic residence permit or asylum registration confirmation is permitted as ID.
7.3. How are e-tickets controlled on board of a Trenitalia train?
For the validation of your booking on board of Trenitalia trains, please show the printed booking confirmation, which was sent to you by mail after booking. It is also sufficient to provide Trenitalia six-digits booking code (PNR) from your booking confirmation, sent from the supplier directly.
7.4. How are E tickets controlled on board of a SNCF train?
Please note, that the SNCF E tickets are nominative, individual and cannot be transferred to third parties. Only valid for the train, date, class and designated route.

To be valid, the electronic ticket confirmation should be:

- Accompanied by a valid identity card with photo.

- Presented when boarding the train and during ticket control.

- Printed on white A4 paper, without changing the print size. A good quality printing is required.
7.5. How are E tickets controlled on board of a Thalys train?
Please note, that the Thalys ticketless are nominative, individual and cannot be transferred to third parties. Only valid for the train, date, class and designated route.

To be valid, the Thalys ticketless should be:

- Accompanied by a valid identity card with photo.

- Presented when boarding the train and during ticket control.

- Printed on white A4 paper, without changing the print size. A good quality printing is required. Alternatively the ticket may be shown on the screen of an electronic device.

If you booked one of the fares "Frequent pass" or "Premium pass", make sure you bring your valid subscription.
7.6. How are online tickets controlled on board of a SBB train?
For the validation of your ticket on the train, you need to have your ticket printed out with you and you will be asked for an official photo ID-Card to confirm your identity. For this purpose, please show a European or German ID-Card or any valid passport. Please make sure, that your identification document is valid on the day of travel and that it permits to enter the country of destination. Also electronic residence permit or asylum registration confirmation is permitted as ID.
7.7. How are online tickets controlled on board of an ÖBB train?
Tickets are checked manually or electronically by the ÖBB by scanning the QR code. At ticket inspection, give the ÖBB employee your ticket and, upon request, your identity or discount card.
7.8. How are e-tickets controlled on board of an Eurostar train?
The ticket is validated before departure via the so-called ticket gates, at which the ticket must be scanned either electronically via the ePassport gate or manually at the passport booths. You need a biometric passport to check-in. There are no further controls on board of an Eurostar trains.
7.9. Can I see if the trains are barrier-free?
In general all trains and train stations can be accessed barrier-free. For this reason there is no particular remark for barrier free-trains. If you need support during your journey, please call Tel. +49 30 65212888(costs depend on provider); Monday till Friday from 06:00 to 22:00 and Saturdays, Sundays and public holidays 08:00 to 20:00

Call this number to arrange for DB assistance with boarding, changing or alighting from trains when travelling with Deutsche Bahn. We will also assist you in finding suitable connections, purchasing tickets and reserving seats, and send your travel documents to you by post or prepare them for collection at a ticket machine.
E-Mail: msz@deutschebahn.com
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