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International booking

Order Search

Please enter your Order number and e-mail address to get your booking details and, if required, to cancel the booking.

Order number

You can find the order number in your booking confirmation e-mail. It starts with "MCP-".

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Privacy statement for international-bahn.de

It is generally possible to use our website without providing personal data. We may need to process your personal data, however, if you are booking a trip via our website. If it is necessary to process personal data and there is no statutory basis for such processing (e.g. a contractual agreement), we will ask for your consent.

Who is responsible for collecting and processing data?

When you use the website, DB Fernverkehr AG processes your data as controller.

If you have any questions or suggestions regarding this privacy statement, simply contact.

DB Fernverkehr AG
Europa-Allee 78- 84
60486 Frankfurt
Germany
E-Mail: fv‐datenschutz@deutschebahn.com
Dr. Marein Müller is the designated privacy officer.

What data do we collect, and how and why do we process your data?

We collect and process your data exclusively for specific purposes. These purposes may result from technical requirements, contractual obligations or express wishes of the user.

For technical reasons, certain data must be collected and saved when you visit international-bahn.de. This includes, for example, the date and duration of your visit, the web pages used, the identification data of your browser and type of operating system used as well as information on the website via which you were routed to our site.

In order to comply with a contract, we require certain personal data from you. This data is required for booking tickets, processing payments and for dealing with any cancellations and refunds if necessary.

In this case, the contract pursuant to Article 6(1)(b) GDPR is the legal basis for the processing of your personal data. Article 6(1)(b) GDPR shall also apply to processing that is required in order to take steps prior to entering into the contract, e.g. in cases of inquiries regarding our products or services.

Insofar as we obtain your consent for the processing of personal data (e.g. if you subscribe to our newsletter) this consent shall serve as the legal basis according to Art. 6 (1) (a) GDPR.

If we are subject to a legal obligation that requires us to process personal data, e.g. to fulfil tax obligations, this processing shall be based on Art. 6 (1) (c) GDPR.

In the following, you will find a more detailed description of the data processing that can take place when booking a ticket on international-bahn.de.

List of specific examples:

Booking a digital ticket

When booking digital tickets, we process the first name, last name and e-mail address. The date of birth may also be required when booking international tickets and some regional offers. During ticket inspections on trains, the information on the ticket may be processed by international rail companies too.

Payment details

To process your payments, the necessary payment details (amount, booking reference, booking description, payer) are forwarded to the relevant payment service providers.

• When paying with PayPal, this is:

PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. You can find out how PayPal processes your data in PayPal's privacy statement.

• When paying by credit card, this is:

PAYONE GmbH, Lyoner Strasse 9, 60528 Frankfurt, Germany. You can find out how PAYONE processes your data, in PAYONE’s privacy statement. The payment service provider records the credit card data for the payment or deposit in the customer's own account. It also performs any security measures such as 3D-Secure and strong customer authentication. We do not receive access to your full credit card data. Instead, we merely save a reference in the form of an abbreviated credit card number so that you can identify it.

To prevent cases of fraud, a data processor is used to process your device or browser fingerprint along with your payment-related data. This serves to protect you and us by preventing the misuse of your financial details when making payments via international-bahn.de. The legal basis for this is Article 6 (1) (f) GDPR.

Offers relating to similar products or services

We also use your e-mail address collected during registration or due to contractual commitments (e.g. booking a digital ticket) to inform you by e-mail about our own similar products or services. In this case, the e-mail address will be processed on the basis of our overriding legitimate interest in advertising our products and services (Article 6(1)(f) GDPR).

You can object at any time to the future use of your data for such advertising purposes. You can submit your objection via the objection link in any e-mail received for this purpose or by sending an e-mail to service-international@bahn.de (Keyword: Advertising contradiction / Werbewiderspruch).

Contact form

If you submit an enquiry via the contact form under 'Help & Contact', your data will be processed by us for the purpose of handling the request and in case of follow-up questions based on Article 6(1)(b) of the GDPR.

Security measures

We have implemented protective measures for the security and availability of our IT systems. These include web application firewall, rate limiting and DOS protection based on technologies from the service provider Imperva Inc. including necessary technical cookies. All requests to our systems are checked to see whether they comply with defined technical rules. We can block deviating requests or store them temporarily for further analysis, including the IP address.

Do you disclose data to third parties?

Contract processing generally requires the involvement of data processors who are subject to our instructions, such as e.g. computer centre operators, printing or mail-order service providers, or other agents involved in contractual performance. We also involve external service providers in market research activities.

External service providers who process data on our behalf are carefully selected and placed under strict contractual obligations. The service providers work in accordance with our instructions and this is verified by technical and organizational actions and supplementary checks.

In addition, we only disclose your data when you have given us your express consent or where we are under a statutory obligation to do so.

Transmission to third countries outside the EU/EEA or to an international organization will not take place unless we have been given reasonable guarantees. These include the EU standard contractual clauses and an adequacy decision by the EU Commission.

How long is your data stored?

We store your data only for as long as is necessary to fulfil the purpose for which the data was collected (as part of a contractual relationship, for example) and/or to comply with legal requirements. Thus, in the context of a contractual relationship, we will store your data at least until full and final completion of the contract. Thereafter, the data will be stored for the statutory storage period.

When are cookies used?

We use cookies on our website for functional purposes and security reasons only. Cookies are data packets that are generated by a website and stored on your browser. Some of these cookies (known as session cookies) are automatically deleted or become invalid at the end of the browser session.

What rights do international-bahn.de users have?

• You can request information as to what personal data is stored.

• You can request that we correct, delete or restrict the processing (block) of your personal data, provided these actions are permitted by law and in compliance with existing contractual conditions.

You have the right to file complaints with the supervisory authority. The supervisory authority responsible for DB Fernverkehr AG is Der Hessische Beauftragte für Datenschutz und Informationsfreiheit, Gustav-Stresemann-Ring 1, 65189 Wiesbaden, Germany

• You have the right to the portability of data you have made available to us on the basis of consent or a contract (data portability).

• If you have given us your consent to data processing, you can withdraw it at any time by the same means by which it was given. Any processing of your personal data that took place from the time at which you granted your consent until the time at which you withdrew it will be considered to have been lawful.

• You can object to data processing for reasons arising from your particular circumstances if the data processing is based on our legitimate interests or is necessary to meet an official requirement.

You can opt out of targeted advertising at any time. This takes effect for the future (advertising opt-out).

• DB Vertrieb, DB Fernverkehr and DB Regio are joint controllers as per Art. 26 GDPR. The parties have formally agreed which of them complies with the obligations arising from GDPR. Independently of this, you can make a claim based on your rights vis-a-vis the above-named contracting parties at any time. If you contact us in writing but your issue relates to the area of responsibility of the service you used, we will forward your matter accordingly.

To exercise your rights, you may send a letter by post to:

DB Fernverkehr AG
Europa-Allee 78 - 84
60486 Frankfurt am Main
Germany
Alternatively, you may send an e-mail to the following address: FV-datenschutz@deutschebahn.com

What happens with links to external websites?

When you click a link to an external website, you leave int.bahn.de website. DB Fernverkehr AG is not responsible for the content, services or products available via this external website. Similarly, DB Fernverkehr AG is not responsible for your data privacy or technical safety when you are on this external website.

How up-to-date is this privacy statement?

We modify the privacy statement to ensure that it is in line with changes relating to functions or legislation. We therefore recommend that you review our privacy statement at regular intervals.

Last modified: June 2024

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